Air Canada Contacting Customers After Boeing 737 MAX 8 Planes Grounded

Tara Clow March 14, 2019 8:59 am Last Updated on February 7, 2026 1:17 pm

The union representing Air Canada’s flight attendants welcomes Transport Minister Marc Garneau’s decision to close the Canadian air space to Boeing 737 Max 8 airplanes.

Air Canada flight attendants’ union welcomes Minister Garneau’s decision to close the Canadian air space to Boeing 737 Max 8 airplanes #cdnpoli https://t.co/1m1YDLDt2B

— CUPE National (@cupenat) March 13, 2019

Garneau grounded the planes and restricted airspace yesterday, based on information and advice received from the experts.

For Air Canada, this move affects more than 8500 flight attendants.

The company says it is reaching out to its impacted customers, but there could be delays in reaching call centres because of the magnitude of their 737 operations which carry up to 12000 customers per day.

Our #B737MAX flights are suspended following Transport Canada’s directive to close Canadian airspace to this aircraft. We’re working to get affected customers home and our flexible rebooking policy is in place. More: https://t.co/AFpZFGl1jj

— Air Canada (@AirCanada) March 13, 2019

Author

Tara Clow

Tara Clow is a multi-award-winning news anchor and reporter with more than 30 years of experience at radio stations across Canada. She is a graduate of the Radio and TV Arts program at Toronto Metropolitan University and the Humber College radio broadcasting program. She is based in Moncton and covers stories across Canada. Contact Tara at clow.tara@radioabl.ca.