Rogers says a recent software update led to intermittent wireless service outages across the country on Monday.
Chief technology officer Jorge Fernandes says their network operations centre first noticed issues early Monday morning.
Fernandes said they later determined that a recent Ericsson software update “affected a piece of equipment in the central part of our wireless network.”
“That led to intermittent congestion and service impacts for many customers across the country,” Fernandes wrote in a statement.
The intermittent outages also affected Rogers for Business, Fido and chatr.
Rogers tweeted early Tuesday morning that services had been restored to the “vast majority” of customers.
“I want to sincerely apologize for the significant impact and frustration that this has caused,” said Fernandes.
We’ve identified the root cause of today’s intermittent wireless outage and are continuing to work hard to restore full service for our customers. The latest from Rogers CTO, Jorge Fernandes: https://t.co/OUk5Kn51iX pic.twitter.com/ZsBcspPYga
— Rogers News (@AboutRogers) April 19, 2021
